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If you can’t hear the person on the other end of the phone whilst they can hear you, then there’s a chance that your phone’s earpiece speaker is not working.
You can test the problem by making calls using different apps. For example, you can try using WhatsApp calling and see if the problem still persists. If you have an iPhone 5c or later, you can enable WiFi calling by going to Settings > Phone > WiFi Calling, and try using the internet to make calls. If you can now hear the person on the other end, then the problem is likely to be with your network rather than the speaker.
A short-term fix for a faulty earpiece speaker would be to use your smartphone’s loudspeaker instead and put the volume as low as possible, but this isn’t appropriate for certain situations, such as when you’re in public. For a long-term fix, book a repair for a faulty phone earpiece speaker and find local repair stores who can get you back calling your friends and family again.
Get a professional Earphone Speaker Repair booked in today!