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Many smartphones and tablets, such as the iPhone 8 and iPad Pro 2018 (known as Touch ID on Apple devices), have their fingerprint sensor placed on the home button, whilst others place them elsewhere. The Google Pixel 3 has it placed on the rear phone as you usually tend to have at least one finger resting on the back. The latest phones, such as the Samsung Galaxy S10 have their scanner on the actual screen itself. A handful of laptops also have built-in fingerprint readers, such as the Dell XPS 15 9560, the Huawei Matebook X, and the MacBook Air 2018.
If you think your home button is damaged then head over to our page on home buttons. But if the home button is working, and the fingerprint scanner is not working, then it’s possible that your device has either a software problem or a hardware problem.
If the sensor is not working, try giving it a light clean with a dry cloth or a paper towel. If this doesn’t do the trick, try restarting your device and setting up new fingerprints whilst deleting the old ones. You’ll need a specialist repairer to look at your device if the above doesn’t work, so book a repair to get your fingerprint scanner up and running again.
Get a professional Fingerprint Scanner Repair booked in today!